Median minutes from a resident's call for police, whether to 911 or the non-emergency line, to the first officer on scene, by call priority, against the city's own 8, 20 and 60 minute targets.
Data through Oct 2026 · source updated Nov 6, 2026
In Oct 2026, Priority B calls in South of Market waited a median 27.9 minutes, +39% against the city's 20-minute target and +7% against the citywide median. Priority A met its target at 6.7 minutes. 2,233 resident-initiated calls in the latest complete month. Each priority is compared with its own citywide median for the same month; priorities are never combined.
| Priority | Citywide goal | Citywide actual | This area | vs. last year | Officer reached | Calls | Reading |
|---|---|---|---|---|---|---|---|
| Priority A (immediate danger) | 8 min | 8.2 min (+3% vs goal) | 7.2 min (-13% vs citywide) | -0.6 min (-8%; citywide -4%) | 98.7% | 6,482 (-3%; citywide -3%) | Faster than city |
| Priority B (possible harm or recent crime) | 20 min | 26.9 min (+34% vs goal) | 37.6 min (+40% vs citywide) | -0.1 min (0%; citywide -3%) | 93.6% | 8,685 (+1%; citywide -2%) | Systemic disparity |
| Priority C (no present danger) | 60 min | 74.5 min (+24% vs goal) | 94.3 min (+27% vs citywide) | -19.8 min (-17%; citywide -7%) | 86.5% | 9,584 (0%; citywide +4%) | Systemic disparity |
| Priority | Median | Call intake (minutes, this area / citywide) | Queue (minutes, this area / citywide) | Travel (minutes, this area / citywide) |
|---|---|---|---|---|
| Priority A | 7.2 | 1.4 / 1.5 | 0.8 / 0.7 | 4.2 / 5.2 |
| Priority B | 37.6 | 2.8 / 2.7 | 19.4 / 9.4 | 5.6 / 7.1 |
| Priority C | 94.3 | 2.0 / 2.1 | 79.5 / 59.8 | 2.4 / 3.5 |
| # | Area | Priority A | Priority B | Priority C | Calls |
|---|---|---|---|---|---|
| Citywide | 0% | 0% | 0% | 232,908 | |
| 1 | Tenderloin | -18% | +60% | +32% | 29,797 |
| 2 | South of Market | -13% | +40% | +27% | 24,751 |
| 3 | Western Addition | -3% | +36% | +33% | 6,092 |
| 4 | Nob Hill | +1% | +27% | +20% | 9,810 |
| 5 | Mission Bay | -7% | +24% | +45% | 3,802 |
| 6 | Marina | +22% | +22% | +31% | 5,264 |
| 7 | Hayes Valley | +17% | +18% | +19% | 6,331 |
| 8 | Pacific Heights | +12% | +15% | +23% | 3,906 |
| 9 | Russian Hill | +9% | +12% | +39% | 3,179 |
| 10 | Financial District/South Beach | -4% | +9% | +23% | 12,569 |
| 11 | Japantown | +4% | +2% | +16% | 1,275 |
| 12 | Visitacion Valley | +45% | +1% | -33% | 1,965 |
| 13 | Potrero Hill | +18% | 0% | -18% | 2,613 |
| 14 | Oceanview/Merced/Ingleside | +39% | -5% | -18% | 2,213 |
| 15 | Treasure Island | +62% | -5% | -21% | 1,049 |
| 16 | Mission | -15% | -8% | -16% | 30,566 |
| 17 | Chinatown | -20% | -8% | +3% | 3,722 |
| 18 | Noe Valley | +24% | -8% | -21% | 2,280 |
| 19 | North Beach | -11% | -9% | +3% | 4,209 |
| 20 | Glen Park | +19% | -9% | -28% | 943 |
| 21 | Bayview Hunters Point | -6% | -9% | -12% | 12,438 |
| 22 | Bernal Heights | +15% | -12% | -29% | 4,695 |
| 23 | Portola | -7% | -12% | -23% | 1,839 |
| 24 | Outer Richmond | +26% | -14% | -35% | 4,295 |
| 25 | McLaren Park | +19% | -14% | -14% | 191 |
| 26 | Presidio Heights | +17% | -16% | -31% | 1,891 |
| 27 | Excelsior | +5% | -18% | -31% | 3,472 |
| 28 | Castro/Upper Market | -2% | -19% | -18% | 5,516 |
| 29 | Twin Peaks | +34% | -20% | -23% | 741 |
| 30 | Seacliff | +22% | -21% | -16% | 395 |
| 31 | Lakeshore | +22% | -24% | -8% | 2,804 |
| 32 | Outer Mission | +1% | -24% | -28% | 2,668 |
| 33 | West of Twin Peaks | +10% | -28% | -35% | 4,267 |
| 34 | Golden Gate Park | +14% | -30% | -37% | 1,498 |
| 35 | Inner Sunset | +18% | -30% | -19% | 2,349 |
| 35 | Lone Mountain/USF | +3% | -30% | -27% | 2,512 |
| 37 | Sunset/Parkside | +5% | -30% | -32% | 5,578 |
| 38 | Inner Richmond | -10% | -34% | -50% | 2,683 |
| 39 | Haight Ashbury | -13% | -39% | -24% | 3,405 |
| Lincoln Park | +38% | — | — | 84 | |
| Presidio | — | — | — | 0 |
| # | Area | Per 1,000 residents | × citywide | Calls | Officer-initiated | Resident calls vs a year earlier | Officer-initiated vs a year earlier | Residents |
|---|---|---|---|---|---|---|---|---|
| Citywide | 408.5 | 1.0× | 339,144 | 31% | 0% | +34% | 830,235 | |
| 1 | South of Market | 1682.4 | 4.1× | 43,397 | 43% | -1% | +40% | 25,795 |
| 2 | Tenderloin | 1441.8 | 3.5× | 46,288 | 36% | 0% | +70% | 32,104 |
| 3 | Financial District/South Beach | 902.8 | 2.2× | 22,102 | 43% | -7% | +15% | 24,482 |
| 4 | Mission | 827.7 | 2.0× | 45,620 | 33% | +11% | +41% | 55,114 |
| 5 | Bayview Hunters Point | 565.5 | 1.4× | 21,338 | 42% | +1% | +45% | 37,735 |
| 6 | Treasure Island | 543.0 | 1.3× | 1,319 | 20% | -7% | +37% | 2,429 |
| 7 | Nob Hill | 501.0 | 1.2× | 11,792 | 17% | +13% | +43% | 23,536 |
| 8 | North Beach | 470.4 | 1.2× | 5,238 | 20% | +3% | +15% | 11,136 |
| 9 | Chinatown | 438.3 | 1.1× | 5,298 | 30% | -1% | +14% | 12,089 |
| 10 | Hayes Valley | 401.2 | 1.0× | 7,571 | 16% | -5% | +10% | 18,871 |
| 11 | Japantown | 363.5 | 0.9× | 1,458 | 13% | +15% | -46% | 4,011 |
| 12 | Western Addition | 353.0 | 0.9× | 7,868 | 23% | -18% | +11% | 22,288 |
| 13 | Castro/Upper Market | 338.0 | 0.8× | 7,418 | 26% | -6% | +57% | 21,944 |
| 14 | Lakeshore | 326.9 | 0.8× | 3,911 | 28% | -10% | +37% | 11,962 |
| 15 | Mission Bay | 320.4 | 0.8× | 5,639 | 33% | -4% | +2% | 17,598 |
| 16 | Haight Ashbury | 315.3 | 0.8× | 5,287 | 36% | +5% | +63% | 16,768 |
| 17 | Marina | 274.5 | 0.7× | 6,401 | 18% | -7% | +12% | 23,315 |
| 18 | Inner Richmond | 261.1 | 0.6× | 5,254 | 49% | +16% | +36% | 20,124 |
| 19 | Bernal Heights | 252.3 | 0.6× | 6,080 | 23% | -4% | +4% | 24,099 |
| 20 | Presidio Heights | 231.8 | 0.6× | 2,282 | 17% | +2% | +83% | 9,845 |
| 21 | Russian Hill | 222.9 | 0.5× | 3,870 | 18% | 0% | +22% | 17,363 |
| 22 | Potrero Hill | 207.8 | 0.5× | 3,327 | 21% | +4% | +37% | 16,013 |
| 23 | Pacific Heights | 192.9 | 0.5× | 4,402 | 11% | +1% | +63% | 22,821 |
| 24 | West of Twin Peaks | 185.8 | 0.5× | 6,815 | 37% | -4% | +11% | 36,687 |
| 25 | Lone Mountain/USF | 183.6 | 0.4× | 2,943 | 15% | -9% | -3% | 16,027 |
| 26 | Portola | 180.4 | 0.4× | 2,668 | 31% | +6% | +31% | 14,786 |
| 27 | Seacliff | 179.7 | 0.4× | 444 | 11% | +16% | +75% | 2,471 |
| 28 | Outer Mission | 160.4 | 0.4× | 3,584 | 26% | +1% | +40% | 22,347 |
| 29 | Outer Richmond | 144.6 | 0.4× | 6,220 | 31% | 0% | +78% | 43,009 |
| 30 | Visitacion Valley | 138.4 | 0.3× | 2,292 | 14% | -1% | +9% | 16,556 |
| 31 | Noe Valley | 122.9 | 0.3× | 2,778 | 18% | -18% | -5% | 22,602 |
| 32 | Inner Sunset | 121.7 | 0.3× | 3,303 | 29% | -5% | +35% | 27,144 |
| 33 | Glen Park | 121.0 | 0.3× | 1,045 | 10% | -4% | -39% | 8,640 |
| 34 | Excelsior | 120.3 | 0.3× | 4,461 | 22% | -4% | +30% | 37,085 |
| 35 | Twin Peaks | 114.4 | 0.3× | 881 | 16% | -7% | +5% | 7,702 |
| 36 | Sunset/Parkside | 113.4 | 0.3× | 8,514 | 34% | -10% | 0% | 75,108 |
| 37 | Oceanview/Merced/Ingleside | 111.6 | 0.3× | 2,720 | 19% | +0% | +28% | 24,364 |
| Golden Gate Park | — | — | 2,558 | 41% | -9% | +11% | — | |
| McLaren Park | — | — | 257 | 26% | +4% | +8% | — | |
| Lincoln Park | — | — | 99 | 15% | -26% | -32% | — |
Response time is the city's official measure (Response to Priority Calls, Controller's Office): the median minutes from when a call is received to when the first unit arrives, by priority, for SFPD calls only. The clock starts when the city's dispatch center first becomes aware of the call. Time a 911 caller waits for the call to be answered is not in the city's dispatch data. Each call's priority comes from the city's dispatch system. Every call type starts at a set priority, and call takers and dispatchers raise or lower it from what the caller describes (Department of Emergency Management, Police Dispatch Priority Codes, September 2025). Priority A means present or imminent danger to life or major property. B means possible harm, a suspect who may be nearby, or a crime that just occurred. C means no present or potential danger. A fight with no weapon starts as B and is usually raised when someone is hurt. A fight with a weapon and an assault start as A. The figures use the priority recorded when the call closed. Each area is compared with the citywide median for the same priority. Within 10% of it is normal variation, 10 to 20% is elevated, and more than 20% is a systemic disparity. The figures cover SFPD calls from residents, to 911 or the non-emergency line. They leave out calls officers start themselves, MTA parking enforcement, Sheriff calls, calls cancelled before officers responded, and the Presidio, which is federal land. Medians are calculated separately for each priority and never combined. Citywide, the priorities range from about 8 to about 70 minutes, so a combined median would mostly reflect the mix of calls. Calls whose location the city withholds for privacy (domestic violence, sexual assault and mental health calls) count in the citywide figures. They can't be placed in any area, so no area figure includes them.
Every figure here is also in https://sfresponse.org/data/ops_12m.json (this period) and https://sfresponse.org/data/site.json (monthly).
Median minutes in each stage over the selected period. Call intake belongs to the city's dispatch center; queue and travel are the police department's.
How the number of calls at each intersection changed, compared with the same length of time just before this period. This is about where calls came from, not how quickly they were answered.
Every median is shown next to the share of calls an officer actually reached. A median can look better simply because fewer calls were served, so read the two together.
| Month | Area median | Citywide | Deviation | Reached | Calls |
|---|