Median minutes from a resident's call for police, whether to 911 or the non-emergency line, to the first officer on scene, by call priority, against the city's own 8, 20 and 60 minute targets.
Data through Sep 2026 · source updated Oct 12, 2026
In Sep 2026, Priority B calls in East Cut (Greater Rincon Hill) CBD waited a median 42.0 minutes, +110% against the city's 20-minute target and +53% against the citywide median. 279 resident-initiated calls in the latest complete month. Each priority is compared with its own citywide median for the same month; priorities are never combined.
| Priority | Citywide goal | Citywide actual | This area | vs. last year | Officer reached | Calls | Reading |
|---|---|---|---|---|---|---|---|
| Priority A (immediate danger) | 8 min | 8.3 min (+4% vs goal) | 9.2 min (+11% vs citywide) | -0.2 min (-2%; citywide -3%) | 97.7% | 798 (-6%; citywide -4%) | Elevated |
| Priority B (recent crime) | 20 min | 27.0 min (+35% vs goal) | 39.8 min (+47% vs citywide) | +2.0 min (+5%; citywide -3%) | 92.9% | 1,156 (-2%; citywide -3%) | Systemic disparity |
| Priority C (no present danger) | 60 min | 75.3 min (+25% vs goal) | 168.1 min (+123% vs citywide) | +2.7 min (+2%; citywide -7%) | 88.7% | 1,053 (+0%; citywide +3%) | Systemic disparity |
| Priority | Median | Call intake (minutes, this area / citywide) | Queue (minutes, this area / citywide) | Travel (minutes, this area / citywide) |
|---|---|---|---|---|
| Priority A | 9.2 | 1.5 / 1.5 | 0.8 / 0.7 | 5.9 / 5.3 |
| Priority B | 39.8 | 2.8 / 2.7 | 19.4 / 9.5 | 7.9 / 7.2 |
| Priority C | 168.1 | 2.1 / 2.1 | 144.4 / 60.5 | 2.6 / 3.4 |
| # | Area | Priority A | Priority B | Priority C | Calls |
|---|---|---|---|---|---|
| Citywide | 0% | 0% | 0% | 233,215 | |
| 1 | Tenderloin CBD | -24% | +76% | +37% | 23,351 |
| 2 | Mid Market CBD | -20% | +56% | +29% | 14,969 |
| 3 | Mid-Market Business Association | -24% | +54% | +43% | 5,550 |
| 4 | Market Street, 5th to Van Ness | -24% | +50% | +27% | 3,390 |
| 5 | East Cut (Greater Rincon Hill) CBD | +11% | +47% | +123% | 3,007 |
| 6 | SOMA West Neighborhood Association | -13% | +44% | +31% | 24,465 |
| 7 | South Beach | Rincon | Mission Bay Neighborhood Association | +0% | +40% | +64% | 8,678 |
| 8 | SoMa West CBD | -6% | +39% | +35% | 11,997 |
| 9 | Lower Nob Hill Neighborhood Alliance | +5% | +38% | +12% | 10,250 |
| 10 | Market to Mission strip (to Southern, Oct 2026) | -17% | +38% | +34% | 12,629 |
| 11 | The Hub | +12% | +37% | +34% | 4,870 |
| 12 | Civic Center CBD | -7% | +34% | +46% | 6,374 |
| 13 | Market to Duboce wedge (from Southern, Oct 2026) | +13% | +31% | +29% | 3,292 |
| 14 | Financial District/South Beach, Southern Station part | +4% | +30% | +57% | 7,488 |
| 15 | Mission Bay Neighborhood Association | -7% | +26% | +50% | 3,208 |
| 16 | Yerba Buena CBD | -6% | +25% | +23% | 6,124 |
| 17 | Union Square BID | -20% | -7% | +23% | 6,895 |
Response time is the city's official measure (Response to Priority Calls, Controller's Office): the median minutes from when a call is received to when the first unit arrives, by priority, for SFPD calls only. Each area is compared with the citywide median for the same priority. Within 10% of it is normal variation, 10 to 20% is elevated, and more than 20% is a systemic disparity. The figures cover SFPD calls from residents, to 911 or the non-emergency line. They leave out calls officers start themselves, MTA parking enforcement, Sheriff calls, calls cancelled before officers responded, and the Presidio, which is federal land. Medians are calculated separately for each priority and never combined. Citywide, the priorities range from about 8 to about 70 minutes, so a combined median would mostly reflect the mix of calls. Calls whose location the city withholds for privacy (domestic violence, sexual assault and mental health calls) count in the citywide figures. They can't be placed in any area, so no area figure includes them.
Every figure here is also in https://sfresponse.org/data/ops_12m.json (this period) and https://sfresponse.org/data/site.json (monthly).
Median minutes in each stage over the selected period. Call intake belongs to the city's dispatch center; queue and travel are the police department's.
How the number of calls at each intersection changed, compared with the same length of time just before this period. This is about where calls came from, not how quickly they were answered.
Every median is shown next to the share of calls an officer actually reached. A median can look better simply because fewer calls were served, so read the two together.
| Month | Area median | Citywide | Deviation | Reached | Calls |
|---|